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Customer Charter

# Service Requirement Cost Service Commitment
1 Issuance of confirmation certificate Certificate of surcharge Free 30 Days
2 Inquiry on how to file appeal Visit the registry Free 20 Minutes
3 File perusal Letter of request Free 10 Minutes
4 Assessment of court fees Present the documents at the registry Free 10 Minutes
5 Filing of pleadings/documents Visit the registry Fees as per schedule 20 Minutes
6 Fixing of mention/hearing dates Served invitation for date fixing letter Free 10 Minutes
7 Service of process summons As per process server fee 10 Minutes
8 Preparation of summons to issue Application letter or Tribunal order Kshs.225 1 Day
9 Preparation of ruling/judgement Application letter 20/- per page 2 days
10 Preparation of order/decree Application letter 550/- 1 day
11 Certification Application letter 120/- 1 day
12 Preparation of proceedings Application letter   5 days
13 Certificate of Urgency application Certificate, application and supporting affidavit 1,250/- 1 day
14 Collection of prepared documents Receipt and or acknowledged letter Free 10 minutes